Supply chains worldwide have been pushed to the limits since the beginning of 2020 and the healthcare supply chain has not been exempted from the strain. In addition to product shortages due to high demand, limits on elective procedures equated to an excess of non-essential products clogging supply rooms. Healthcare organizations with solid supply chain strategies in place likely weathered these events more smoothly than others. But growing organizations around the country that have not focused on supply chain management should take this experience to elevate the supply chain to be a more important part of their business strategy.
Forward-thinking organizations have already recognized improvements in supply chain management are one of the most efficient ways to improve services as costs are cut. But where did they start and how did they do it? Much of the answer can come from...data. But not only the data - focusing efforts to reduce inefficiencies in concert with distilling data can create new and improved supply chain strategies that will benefit any organization indefinitely.
While supply chain continues to establish a place at the table, it's important to note that it will play a significant role in the future of healthcare. Those who ignore the inefficiencies as costs continue to balloon, let alone act on it, will likely incur significant losses for their organizations and their patients. With that being said, here are some suggestions to maximize the hospital supply chain.
Regardless of whether you’ve already begun improving the supply chain of your healthcare organization, there are always areas for improvement. Like many other processes or programs that can be enacted, monitoring and evaluating your system should be performed regularly. Communication with those involved and identifying weak areas on which to focus can have profound impacts on continuous improvement, keeping your department functioning like a well-oiled machine.
Supply Chain Managers aren’t the only members of a healthcare organization affected by the supply chain - administrators, operations, and accounting teams can all benefit from added visibility as you begin to track and manage inventory, stockouts, backorders, and costs. This can be implemented through manual processes or inventory intelligence software.
The organization’s supply chain is only as efficient as the people who manage it. Warehouse associates, order fillers, and logistics managers can also be trained on standard operating procedures to provide consistency, efficiency, and accuracy in the management of your entire supply chain.
For example, at BlueBin, we have an advanced Kanban build and management certification program called the BlueBelt certification. Team members who become BlueBelt certified can build and manage the Kanban program to BlueBin standards.
A functional supply chain begins with the suppliers. Maintain these relationships to avoid shortages and delays as early as possible.
Finding flexible and responsible suppliers is important from the beginning but you’ll need to continually maintain those relationships through clear and open communication and to sort out any unforeseen issues.
In standardizing inventory for the healthcare supply chain, the most cost-effective and efficient processes are usually the simplest ones.
Since the best examples of working through problems usually come from the trenches, we’ll let one of our clients, Matt Putman, Director of Supply Chain Operations for UC Health, take it from here:
“We engaged in a structured approach to finding ways to remove a lot of the slow, stale, never-scanned, deadstock and optimize the par levels. There was variation in the products. Why was there variation when it's the same staff and the same rotation of folks, all over the place? It made no sense!”
As with most other industries, leveraging the strength of technology has powerful effects on healthcare. Why not let the software do the heavy lifting? Supply chain management software (SCMS) can come in a variety of combinations and aids in maximizing the efficiency of business activities. For hospitals, that can include
Employing a fitting solution equips users with the tools that empower healthcare institutions with sourcing, production, and logistics. This balance between supply and demand and improving business processes with consumption analysis facilitates better planning for future needs.
“We were able to utilize a lot of our BlueQ information and train some end-users to help us with data analysis pieces to pull some of the data, look specifically at some of the slow, stale, never scanned and make some clinical decisions around why we have it, do we need it, was it a change in practice, things like that. By the end, we were able to remove a lot of stock. Several of our ED locations went from an item utilization around the 60-something percentile according to upwards of 80 to 90 now. Which is a very significant utilization increase. Plus, it sets us up on the road to success! Now we have the foundation in place where we're able to go back and review this on a semi-annual basis.”
As the saying goes, “Knowledge is power.” Many institutions have hordes of data at their disposal. Applying insights gleaned from this data leads to better-informed business decisions. Data is shaping up to be the most efficient tool that healthcare institutions have to eradicate waste that inflates costs and diminishes patient care. Surprisingly, many organizations fail to take advantage of the intelligence presented by their supply chain data.
Don’t let data be an afterthought but rather a key part of the improvement strategy.
Data silos can simply be a single user or group with access to information that could be useful across the broader organization. Or, the data is available to all who need it but is segregated across multiple platforms or databases, making it difficult to gain useful insights which could, in turn, lead to a more efficient operation. Any organization trying to run a lean supply chain can quickly see why this could be a problem. Team members with reduced or no access to the same data can lead to costly errors and misunderstandings.
Adopting the best fitting SCMS for an organization provides increased visibility across your entire business, minimizing mistakes and miscommunication. This means a smoother running process plus cost and time savings for the hospital.
Rising costs can result from human error in:
Failure to procure proper equipment on time could not only harm patients but could also even put their lives at risk. Avoid potentially hazardous errors that come with manual ordering of medical supplies and devices by making use of product scanning devices and electronic ordering. Humans are inherently flawed and mistakes are sure to be made, such as characters transposed or illegible handwriting. Scan a barcode or QR code and have your packages on the way to being delivered to the right place, the right time, every time.
Automating these processes, reduces the potential for error and incurring extra expenses. SCMs accurately capture data and monitor it throughout the supply process. It should aggregate vendors, products, pricing, and availability into one platform along with automatic updating of contracted pricing when ordering. Not only does this save the organization money, but also the most valuable resource...time. Time better utilized on revenue-generating activities.
Healthcare organizations capitalizing on their data through dashboards and daily huddle boards can better predict and respond to issues within their supply chain. Don’t just focus on capturing the data but also know how to utilize it to better predict and respond to the products and supplies that are required.
Turning insights into action enables healthcare organizations to reduce the burden on clinicians, optimize inventory control, trim expenses, reduce stockouts/stat calls, improve their ER, and most importantly, improve patient care.
You don’t need to be dissatisfied with your current supply chain operations. Instead, focus on growing in-house talent, increasing visibility across the organization, creating or maintaining reliable supplier relationships, and facilitating the flow of data and insights to make your healthcare institution’s supply chain run as smoothly as possible. But remember, it's a continuous process of improvement and making it better every day.
Investing in supply chain efficiency improvements like 2-Bin Kanban and BlueQ Analytics & SmartScan supercharges our clients’ ability to save clinicians’ time, significantly cut costs, and provide a better patient experience, leading to an ideal outcome for all involved. You can learn more about our solutions here on our website, or give us a call at (855) 896-2467.